Education: Associate Diploma in Computer Science/Technical Support or a related field - Essential Work Experience: One (1) year of experience in Technical Support – Preferred English Language Level: IELTS: 4.5, STEP: 50, or TOEFL: (PBT: 410-413) (IBT: 34)
• Maintains an up-to-date documentation for performed service, incidents and utilization reports • Conducts scheduled inventory of equipment. • Tests, fine-tunes, calibrates and cleans technical equipment on a scheduled basis; requests for the replacement or repair of malfunctioning equipment and materials. • Provides training and orientation for end-users on how to operate the equipment. • Provides technical support for requests by using manuals to diagnose and make repairs, identify problems, research solutions and help the end-user in use of technology. • Ensures that all assigned technical support requests are documented and adequately resolved. • Installs and maintains Microsoft Office and other personal computer based applications. • Adheres to prescribed safety procedures (Anti-virus, Deep Freeze, Symantec and power related issues etc.). • Performs other job-related duties as required.
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