Education Requirement: Associate Diploma in Computer Science/ Technical Support or a related field - Essential English Language Skills: LEVEL II IELTS: 4.5, STEP: 50, or TOEFL: (PBT: 410-413) (IBT: 34) Work Experience: Minimum of One (1) year of experience in Technical Support - Essential.
- Sets up and operates technical equipment for the university. - Ensures availability of adequate supplies and maintains an up-to-date documentation and essential feedback for equipment, provided service, incident and utilization reports. - Conducts a scheduled inventory of equipment. - Tests, tunes, calibrates and cleans technical equipment on a scheduled basis; request the replacement or repair of malfunctioning equipment and materials. - Provides technical support for requests by using manuals to diagnose and make repairs, identify problems, research solutions and help the end user in use of technology. - Ensures that all assigned technical support requests are documented and adequately resolved. - Installs and maintains Microsoft Office and other personal computer-based applications and explores new software or equipment, updates or changes appropriate for the needs of the University. - Provides training and orientation for end users on how to operate the equipment and report incidents. - Adheres to all prescribed safety procedures (Anti-virus, Deep Freeze, Symantec, power related issues, etc.). - Performs other job-related duties as required.
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