Job Requirements

-Education Requirement: Associate Diploma in Computer Science/ Technical Support or related field - Essential Work Experience: -Four (4) years of experience in Technical Support — Essential -English Language Skills: LEVEL II IELTS:3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465) — Essential

Job Responsibilities

- Ensures that all technical equipment setup/operation, installation and maintenance of the University function has been processed and successfully completed. - Ensures that documentation and essential feedback for equipment, provided service, incident, and utilization reports are submitted and analyzes. - Monitors the inventory of equipment, supplies and devices. - Oversees the technical support staff tests, fine-tunes, calibrates and cleans technical equipment on a scheduled basis with the surety of completion of the replacement/repair of malfunctioned equipment and materials. - Provides technical support for service requests by using manuals to diagnose and make repairs, identifying problems, seeking solutions and helping the end user in use of technology. - Actively explores new software, equipment and updates and advises higher management in changes appropriate for the needs of the University. - Assures the coordination and scheduling of day-to-day support. - Performs other job-related duties as required.