English Language skills: IELTS: 4.5, STEP: 50, or TOEFL: (PBT: 410-413) (IBT: 34) Education: Associate Degree in Technical Support or related discipline — Essential Experience: Minimum of three (3) year work experience in a related field — Essential
- Ensures proper setup and operation of technical equipment for any requested University function/event and coordinates and schedules day-to-day support. - Ensures adequate supplies and maintains up-to-date documentation and essential feedback for equipment, provided service, incident, and utilization reports. - Ensure proper installation and maintenance of Microsoft Office and personal computers based applications. - Provides technical support for requests by using manuals to diagnose and make repairs, identifying problems, researching solutions as well as helping the end user in the use of technology. - Adheres to all prescribed safety procedures (Anti-virus, Deep Freeze, Symantec, Power related issues, etc.). - Provide technical expertise to contractors and other departments as needed. - Performs other job-related duties as assigned.
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